The new digital landscape

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The evolving digital landscape is rapidly transforming the way people work – and how customers engage with organisations.

Many businesses were forced into remote working by the pandemic – and most of these will stay that way, at least partially.

Organisations are also embracing faster adoption of business automation and AI, to improve productivity and gain competitive advantage.

Customers have increasing expectations of getting what they want from a business via self-service digital channels, particularly on mobile devices.

This new era of digital transformation has created challenges – and opportunities. One such opportunity is for organisations to transition business processes away from reliance on spreadsheets and siloed databases – towards customised digital ways of working that give employees and customers a consumer-grade experience.

These digital solutions will be tailored or built around a company’s specific business processes – improving productivity, supporting future growth, making remote work easier, and better serving customers. Learn more via our digital strategy success stories below.

Digital strategy success stories


Music streaming giant Spotify worked with Elsewhen to improve productivity in its internal business and design workflows.

Service Design Blueprint


Global payments business Mastercard worked with Elsewhen to improve quality assurance, user testing and wider digital strategy.

Accelerating product delivery for Mastercard


Healthcare group Bupa worked with Elsewhen to bring digital transformation to its dental business, giving both patients and dentists a personalised experience.

Leading the way in UK dental care

Secret Escapes

Luxury travel brand Secret Escapes worked with Elsewhen to transform its digital experience into a ‘true customer conversion engine’.

Building a customer conversion engine 


Transform how your most important work is delivered

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